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Dynamics of Customer Relations™ |
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The "Customer is King", is a well known saying. Whether you agree or not, customers may like to be treated as one, and those who are treated as though they were royalty, will respect this.
Today, it's all about managing customer's perceptions and exceeding their expectations. Yet, unless we get 'close' to the customer, we may not know how our products or services are perceived. If we can find out more about their values, needs, wants and their thinking style preferences, or better skill their true personality, we will then be able to optimally satisfy them. And, if we can get to know them even better, we can develop policies, strategies and skills that will 'delight' them.
This workshop focuses on how to manage customer relations so we understand them better. This will ensure they not only come back for more business, but tell all their friends about how excellent the service is. |
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Please Contact Us if you require further Information |
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