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“Leadership and learning are indispensable to each other.” John F. Kennedy
“Life is 10 percent what happens to me and 90 percent how I react to it.”
Charles Swindoll
"In my dealings with ESSN International, I found them to be professional and knowledgeable in what the company has to offer as well as good after sales service."
Ms Tan Sin Yen
Training & Development
DBS Bank Ltd
“Your workshop was one of the better workshops I have attended in a long time. It was a good refresher for me, and full of material and learnings that can be shared with my colleagues in Vietnam. “
Kenn Ramos
Country Manager
SC Johnson
Client Management
Dynamics of Customer Relations™
  The "Customer is King", is a well known saying. Whether you agree or not, customers may like to be treated as one, and those who are treated as though they were royalty, will respect this.

Today, it's all about managing customer's perceptions and exceeding their expectations. Yet, unless we get 'close' to the customer, we may not know how our products or services are perceived. If we can find out more about their values, needs, wants and their thinking style preferences, or better skill their true personality, we will then be able to optimally satisfy them. And, if we can get to know them even better, we can develop policies, strategies and skills that will 'delight' them.

This workshop focuses on how to manage customer relations so we understand them better. This will ensure they not only come back for more business, but tell all their friends about how excellent the service is.
  Please Contact Us if you require further Information
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