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Dynamics of Managing Conflict™ |
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Wherever two or more people, groups, tribes or even countries have to co-exist, there is potential for conflict. It is rare that a married couple, boss and subordinate or a work team will not experience conflict at some time or other. Thus conflict can be at the interpersonal, organizational or societal levels. It can merely be caused by perception differences or clashes over ideologies and values or rivalry over scarce resources – such as oil fields between Iraq and Kuwait.
As stated by Harvard Professors Ware and Barnes "Interpersonal conflict can be both a constructive and a destructive force within an organization. More importantly, managers must recognize that such a conflict is inevitable in any human organization. A manager's first choice is whether to ignore or avoid such realities, or whether to find ways of managing the complexities of the conflict. The first alternative is quite often easier in the short run but more costly over the long run. At the same time, the management of conflict requires some understanding of its outcomes, its destructive behavior and reciprocity patterns, the perceptions and feelings that drive the behaviour and the underlying and background conditions that help to perpetuate the conflict".
This workshop aims to help people achieve an understanding and competence in managing conflict. |
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